Support

We're here to help you get the most out of Koa.

Contact Us

Email: support@koa.university

We typically respond within 24 hours on business days.

Frequently Asked Questions

How do I connect my university's LMS?

Go to Dashboard and click "Connect LMS" in the sidebar. Koa supports Canvas, Moodle, and Brightspace. You'll need your university's LMS URL and your login credentials. Your courses, assignments, and grades will sync automatically.

What's included in the free plan?

Notes, calendar, planner, course management, grade tracking, basic flashcards, and LMS sync are all completely free. AI-powered features like the tutor, study session generator, flashcard generation, and daily briefings require Koa Premium.

How does the free trial work?

When you subscribe to Koa Premium, you get a 7-day free trial. You won't be charged until the trial ends. You can cancel anytime during the trial from your account settings.

How do I cancel my subscription?

If you subscribed through the iOS app, go to iPhone Settings > [your name] > Subscriptions > Koa Premium > Cancel. If you subscribed on the web, go to Settings in the app and click Manage Subscription. Your premium features will remain active until the end of your current billing period.

How do I delete my account?

Go to Settings in the app and tap "Delete My Account." This permanently deletes all your data from our servers - notes, flashcards, study sessions, calendar events, and your profile. This action cannot be undone.

Is my data secure?

Yes. Koa uses Supabase (built on PostgreSQL) with row-level security for all user data. Your LMS credentials are encrypted. AI processing happens through secure cloud infrastructure. We never sell your data. See our Privacy Policy for full details.

Which universities are supported?

Koa works with any university that uses Canvas, Moodle, or Brightspace as their LMS. Our onboarding includes pre-configured settings for Canadian universities to make setup even faster.

Can I use Koa on my phone?

Yes! Koa is available as a native iOS app. Download it from TestFlight or the App Store. Koa also works in any mobile browser at koa.university.

I found a bug. How do I report it?

Email us at support@koa.university with a description of what happened, what you expected, and any screenshots. We fix bugs fast.